Clinical Service Nurse
At Eakin Healthcare we put our patient at the heart of everything we do.
Fifty years ago, it all started with one man’s mission: pharmacist, Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing, eakin Cohesive® seal.
Fast forward to today, and we’re still keeping it in the family. We’ve grown a lot since then, both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. We’re making a difference in three therapeutic areas:
- Ostomy
- Respiratory
- Surgical
We’re proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg.
We’re good at what we do – come and join us!
ABOUT THE ROLE
Mini Job (x2 0.5 days per week) 12 month FTC - Home Based
The Eakin Healthcare Clinical Service Nurse provides clinical support to our sales and marketing activities:
- Providing advice to ostomy patients prior shipment of sample requests and follow up calls 2 weeks after shipment
- Sample order entry in SAGE
- Patient register with follow up details
The commercial success of the company is heavily dependent on the reputation of the service provided, the relationships built with patients and health care professionals and growing NPI with successful conversion.
The role requires a high degree of clinical knowledge of ostomy, knowledge about the German Homecare market (Ostomy) good organisational / record-keeping and commercial thinking. This role is to make sampling as efficient as possible and to increase (new) patient capture and to increase (commercial) success in Germany
KEY ACTIVITIES
Clinical
- Manage sample orders
- Advise patient as to which is the right product the patient needs as a sample. Where will the patient get the product after sampling.
- Follow up calls to patients after sampling
- Liaise with Eakin Healthcare Clinical Advisor or Area Sales Managers where necessary
Commercial
- Promote Eakin Healthcare products to consumers
- Sample orders in Sage
- Create and maintain reporting register
- Keep up to date with relevant products available within the German market
- Provide feedback to line manager and to relevant teams within Eakin Healthcare – Marketing, Insights, R&D, and other relevant teams
Other
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
- To adhere to the company’s Quality policy and Environmental policy.
- To undertake other duties as may be reasonably required.
KEY SKILLS
Essential
- Registered Nurse Qualification
- Stoma or colorectal nursing background (preferably >2 years)
- Wound nursing background preferable not mandatory
- IT skills including Excel
- Flexibility to meet patient and service needs
- Excellent communication and interpersonal skills
- Experience working in the community/HDC
- Able to work remote from home
- Able to accommodate administrative tasks
Desirable
- Stoma care qualification
- English
KEY WORKING RELATIONSHIPS
Internal
- Reports to Germany Country Manager
- Works closely with Commercial Coordinator and Sales function
- Cross functional with EU direct-to-markets
- Supported by wider Ostomy Commercial team
External
- Patients / end users
- Wound and Ostomy nurses
- Home delivery company nursing teams
ADDITIONAL INFORMATION
- Dotted line with international Eakin Healthcare Clinical team
- Home based Mini Job
- 1 day or 2 half days per week
COMPETENCIES
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Instils Trust
Gaining the confidence and trust of others through honesty, integrity and authenticity.
