International Research Coordinator

Location: Comber

Contract Type: Permanent Full Time

Closing Date: 02 December 2021

Salary: Competitive

International Research Coordinator


Reporting directly to the Market Access and Research Manager, you will be a key contributor involved in building a respected research-led voice within Ostomy and Wound care across the International markets.

You will be responsible for providing input into our evidence generation strategies for our current products in the market as well as assisting with communicating the value of our products to key stakeholders.

The quality of our products is of high importance and this role will be responsible for ensuring excellent communication and management of our product feedback and customer complaints.

This role is ideally based in Northern Ireland with the opportunity for occasional travel.



Post Market Surveillance and Customer Complaints

  • Champion excellent communication with customers and work in collaboration with the quality team to streamline the customer complaints process
  • Actively manage proactive collection of post market surveillance data
  • Analyse post market surveillance data

Product Value Demonstration

  • Develop and keep up to date the value proposition dossiers for each of the key Eakin Ostomy and Wound brands with data from published literature and any internal data development both clinical and non-clinical
  • Work with the clinical, marketing and product management to update the value propositions with recent data and studies

Evidence Development

  • Working with the Market Access and Research Manager and ERD, assist with the development of appropriate evidence that meet payer and HCP requirements
  • Identify gaps in our data required to support marketing claims and build out plans to fill the gaps

Volunteer Database

  • Maintain the existing volunteer database
  • Develop and execute strategies to grow the database
  • Identify suitable volunteers for user studies, post-production feedback and real world evidence generation
  • Coordinate and manage interaction and recruitment with volunteers for user studies in conjunction with the clinical team


  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
  • To adhere to the company’s Quality policy and Environmental policy
  • To undertake other duties as may be reasonably required




  • Life Sciences Degree or equivalent
  • Experience in a commercial/clinical function within a medical device company
  • Proficient in Excel
  • Fluent in English
  • Hold a valid driver’s licence with access to transport


  • Experience in development and/or maintenance of databases particularly Qualtrics
  • Working knowledge of clinical trial design and analysing clinical papers
  • A second language
  • An interest in real world evidence development




  • Liaising with Product Team, Clinical, R&D, International Sales Team and Marketing


  • Clinical Research Organisations, Market Access Consultants



  • Must be willing to undertake some travel within the UK



Problem solving – Generates and promotes solutions.  Sees clearly which is the best way forward.  Able to make decisions and commitments within appropriate time frame.

Commercial Orientation – Ensures appropriate data is used to evaluate risks.  Looks at the wider implications and is likely to try to assess the long-term impact.  Influences others and intervenes to get appropriate results

Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

Networking – Feels relaxed about relating to people and soon forges and builds relationships.  Works well in an environment of mutual support and information sharing.  Is not afraid to direct people or ask for their help.

Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

Analytical – Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments.  Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail

Information Gathering – Enjoys dealing with and refers to factual data.  Likes to be well informed and drills down into details.  Prefers to access wide range of information and opinion before making decisions and when solving problems.

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively

Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’.  Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.

Interpersonal / Influencing – Deals with other in a convincing way that leads to gaining agreement without relying on hierarchy and shows sensitivity to working relationships.  Doesn’t give up easily in the face of opinions that differ from their own.  Influences others to reach conclusions and gain agreements.


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