Warehouse & Customisation Assistant

Location: Nottingham

Contract Type: Permanent Full Time

Closing Date: 08 July 2022

Salary: Competitive

Warehouse & Customisation Assistant


The main role of the Warehouse & Customisation Assistant is to assist in the cutting room, customising stoma supplies, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPIs.



To achieve the high standards required by the nature of the business, the duties that the successful candidate will be undertaking will be. Product customisation, order collation and packing, stock receipt, perpetual inventory checking, plus general warehouse and admin duties.

Product Customisation


  • Customising pouches in accordance with patient requests.
  • Customising stoma pouches and supplies using sophisticated machinery, and from time-to-time hand customising of stoma pouches.
  • Maintain accurate customer records including templates.
  • To ensure all cutting quality issues are reported to the Customisation Team Leader or deputy.

Other Duties

  • Collate stock to orders, pack and prepare for dispatch within the Company guidelines.
  • Assist with booking in and placing stock in appropriate stock position.
  • Ensure working areas are kept clean and tidy.
  • Ensure stock is rotated.
  • Ensure all documentation is correctly maintained.
  • Assist with perpetual inventory and year-end stock takes.
  • Receive incoming goods, check and sign paperwork for group of Companies when required.
  • Assist with other duties as and when required.

General Information

  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
  • To adhere to the company’s Quality policy and Environmental policy.


  • Ensure all orders are customised and packed accurately
  • Ensure the working area is always well maintained
  • Ensure that all functions meet the Company ISO Quality Standards

Measure of performance

  • Number of complaints received regarding poor customisation
  • Has received full training to perform all above responsibilities



The candidate should show key production process knowledge and skills, with some experience of working with computer systems


  • Demonstrates competency in English and Maths.
  • Computer experience
  • Experience of warehouse environment
  • Ability to write clear and concise English.
  • Ability to communicate effectively, both written and orally
  • Flexible and proactive


  • Warehouse system experience e.g., SAGE, SAP
  • Conscientious and able to act proactively and with limited direct supervision.
  • Lives locally



  • Team of 12 working at the Nottingham Warehouse
  • Working closely with other internal departments to ensure a quality service maintained


  • Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Nottingham site



  • Hours of Work: 42.5 hours between 08.30am – 5.30pm Monday to Friday with a 30-minute unpaid lunch break.
  • Additional hours may be required to meet business need.
  • Must be able to commute to the Nottingham site.



Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively

Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease.  Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.


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