Demand Manager

Location: Coleraine

Contract Type: Permanent Full Time

Closing Date: 15 July 2022

Salary: Competitive

Demand Manager

ABOUT THE ROLE

As part of implementing a new Sales and Operations Planning (“S&OP”) process, we have an exciting opportunity for a confident and self-motivated Demand Manager to own, deploy and execute the Demand Review process for the Respiratory and Surgical businesses.

The successful candidate will be responsible for the design and delivery of a Demand Plan (up to 36 months forward), which supports and aligns with the design of the Respiratory and Surgical business strategies.  The role will ensure that the Respiratory, Surgical and Operations Business Units are working to a common agenda and single set of numbers.

Reporting to the UK Financial Controller, the role will keep a focus on monitoring performance, managing exceptions and updates to the Demand Plan, with clear metrics, aligned business rhythms and RACI.  The candidate will be a key integration point between supply planning, finance, and the sales and commercial organisation.

KEY ACTIVITIES

  • Responsible for the development and monthly update of the Demand Plan. Work closely with product, sales marketing in order to achieve this
  • Ensure consistent preparation and facilitation across the Respiratory & Surgical businesses of the monthly Demand Review meetings and monthly Demand Planning process
  • Ensure consistent gathering, challenging and aligning of commercial data (e.g. market, channel, distributor forecasts, customer insights/developments)
  • Input into the creation and interpretation of demand models for vulnerability and opportunity analysis (scenario planning)
  • Deploy and maintain a standardised process to gather, quantity and manage assumptions
  • Establish the understanding of Demand Planning and Demand Control and the role of Sales and Marketing in the Demand Review process
  • Drive knowledge sharing and continuous improvement of the wider S&OP process
  • Central member of a team to deploy and maintain a future S&OP software solution
  • Measure, analyse and report key process metrics and monitor adherence to key performance indicators
  • Build and maintain an educational and training curriculum for key stakeholders involved in the Demand Planning process

Other

  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
  • To adhere to the company’s Quality policy and Environmental policy
  • To undertake other duties as may be reasonably required

KEY SKILLS

Essential

  • Experience of Demand Planning within a manufacturing environment, preferably in a heavily regulated industry
  • Experience of driving developments and change within a fast-paced commercial environment
  • Commercial knowledge (good understanding of business mechanics, markets and competition)
  • Proven experience and passion of using data analytics for metrics reporting
  • Proactive and intuitive with strong communications skills using a business partnering approach
  • Strong IT and advanced Excel skills
  • Diligent and able to work efficiently with attention to detail, within required timescales
  • Proven ability to lead and drive processes and compliance and recommend new processes to be implemented

Desirable

  • Degree in business management or equivalent
  • Certified LSS Black Belt
  • Previous experience of developing and executing a structured S&OP process
  • Working knowledge of Demand Management solutions
  • Previous experience in large manufacturing enterprises advantageous
  • Power BI/data visualisation reporting and development experience

KEY WORKING RELATIONSHIPS

Internal

  • Commercial
  • Operations
  • Finance
  • Leadership teams
  • Commercial
  • Business Intelligence

External

  • Ad hoc external stakeholders (e.g. distributors)
  • Software providers

ADDITIONAL INFORMATION

  • There will be a requirement to travel to Comber, Coleraine and/or other group sites from time to time

COMPETENCIES

Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

Analytical – Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments.  Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail

Information Gathering – Enjoys dealing with and refers to factual data.  Likes to be well informed and drills down into details.  Prefers to access wide range of information and opinion before making decisions and when solving problems.

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively.

Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’.  Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.

Interpersonal / Influencing – Deals with other in a convincing way that leads to gaining agreement without relying on hierarchy and shows sensitivity to working relationships.  Doesn’t give up easily in the face of opinions that differ from their own.  Influences others to reach conclusions and gain agreements.

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