Insights Executive

At Eakin Healthcare we put our patient at the heart of everything we do.

Fifty years ago, it all started with one man’s mission: pharmacist, Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing, eakin Cohesive® seal.

Fast forward to today, and we’re still keeping it in the family. We’ve grown a lot since then, both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. We’re making a difference in three therapeutic areas:

• Ostomy
• Respiratory
• Surgical

We’re proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg.

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

ABOUT THE ROLE

The Insights executive is integral to our team. They help find new and exciting opportunities and ways of doing things and bring fresh perspectives to ostomy care. Their work goes beyond assistance – it's about redefining how we develop and analyse our products.

They delve deep into market research and data analysis, uncovering insights that shape our decisions. And when it comes to ostomy care, they work with the experts to understand the needs of ostomates and healthcare professionals alike, ensuring that our offerings are not just sufficient, but are truly exceptional.

Their impact is profound. The Insights Executive works with all our teams, from Research to Marketing to drive our innovation forward, making a lasting difference in the world of ostomy care.

KEY ACTIVITIES

Market Research and Analysis

• Conduct robust market research to identify trends, competitor activities, and emerging needs and trends within the ostomy care market.
• Assist in analysing both qualitative and quantitative healthcare data and patient feedback to assess product performance and identify opportunities for product and service improvement.
• Support the development of surveys and other data collection and research tools to gather insights from ostomates and healthcare professionals.
• Help maintain databases and systems for storing and analysing market research data.
• Supporting relevant projects throughout the new product development process as required.
• Assist in the preparation of materials such as publications and conference presentations.
• Collaborate with other departments to assist with survey and research design.

Commercial Insights and Reporting

• Maintain our in-house digital insights platform and produce regular reports for dissemination to the wider team.
• Assist in generating reports and dashboards to communicate insights on product performance, customer satisfaction, and market trends.
• Support the collection, organisation, analysis, and presentation of data from focus groups, interviews, and customer feedback sessions.
• Collaborate with the marketing and digital teams to develop visual materials such as infographics and presentations to share insights with internal and external stakeholders.
• Support and organise insights activities including nurse advisor panel meetings and ostomate visits to both the Cardiff and Comber sites. 
• Keep up to date on ostomy care trends, innovations, best practices, and new innovations to contribute to informed decision-making.

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
• To adhere to the company’s Quality policy and Environmental policy.
• To undertake other duties as may be reasonably required.

KEY SKILLS

Essential

• Proficiency in Microsoft Office Suite.
• Previous experience with analysis of both qualitative and quantitative data using tools such as Excel, SPSS, or Tableau.
• Detail-oriented with a commitment to accuracy and data integrity.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues and external partners.

Desirable

• Qualified to Bachelor's degree level.
• Previous experience of conducting either qualitative or quantitative research.
• Knowledge of regulatory requirements and quality standards relevant to medical devices and healthcare products.
• Previous experience in a similar role within the healthcare or medical device industry, preferably with exposure to ostomy care.

KEY WORKING RELATIONSHIPS

Internal

• Ostomy Commercial Team
• R&D
• Regulatory
• Procurement

External

• Nurse Panels
• Consumer Groups

ADDITIONAL INFORMATION

• Occasional travel between core sites

COMPETENCIES

Customer Focus

Building strong customer relationships and delivering customer-centric solutions.

Action Oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Demonstrates Self-Awareness

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Nimble Learning

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Being Resilient

Rebounding from setbacks and adversity when facing difficult situations.

Manages Complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Decision Quality

Making good and timely decisions that keep the organisation moving forward.