ERP Business Analyst

Location: Cardiff

Contract Type: Permanent Full Time

Closing Date: 19 August 2022

Salary: Competitive

ERP Business Analyst


This ERP Business Analyst role involves implementing change enabling projects within Sage X3, the ERP system used across the Group, while working alongside the IT Service Desk to provide 2nd line support for the system. Part of a team that supports the development of Sage X3 and associated integrated systems, this role includes project work involving the analysis and reengineering of existing business processes, and the identification and implementation of new processes that provide control and business efficiencies. This work will primarily be within the finance, manufacturing, inventory, purchasing and sales modules within X3, but could expand as more modules are utilised.

Responsibilities will also include: 

  • Business process re-engineering to ensure efficient processes are used within Sage X3 and associated systems.
  • Handling change requests for process modification.
  • Modification and creation of system outputs using Crystal Reports and associated SQL procedures.
  • Security auditing.
  • Development testing.
  • System maintenance and housecleaning.
  • Process documentation.
  • Training of system processes to business users.

The successful candidate will be offered excellent progression opportunities and expand their skills as the Group grows.


  • Responsible for developing Sage X3 and its supporting systems to improve control and efficiencies across the business.
  • Responsible for analysing business processes and finding business efficiencies which have a direct impact on the performance of the group.
  • Manage acceptance testing of all new interface / patch installations in a test environment that could affect the live Sage X3 system.
  • Manage roll-out of changes to the live Sage X3 system, ensuring business continuity.
  • Analyse user requirements for reports, forms, queries, and data extraction.
  • Creating, reviewing and updating SOP’s run through Sage X3 and ensuring compliance with QA/RA.
  • Working with QA/RA to ensure Software Validation is completed for any process change.
  • Implement, and maintain change control and testing processes for modifications to the ERP and associated databases.
  • Provide user education on Sage X3 and supporting information services via training, and managed documentation.
  • Adhere to the company’s Quality policy and Environmental policy.
  • Undertake other duties as may be reasonably required.




  • Substantial proven experience working with Sage X3.
  • Experience in gathering, documenting and understanding customer requirements and defining and implementing specifications.
  • Experience re-engineering processes to enhance efficiencies.
  • Experience delivering projects that have implement process change across a business using Sage X3.
  • 2nd line support experience with Sage X3.
  • Must have used Version 9 and above of X3, but ideally Version 11/12.
  • Creating and modifying reports using Crystal Reports and associated SQL stored procedures.
  • Good interpersonal, written, and oral communication skills.
  • Strong technical documentation skills.
  • Proven experience of delivering Sage X3 process training to users.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to prioritise and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.


  • Sage accreditation on finance, manufacturing, inventory, purchasing and sales modules preferred but reasonable proven working experience accepted.
  • Experience of integrating add on software with Sage X3.
  • Knowledge of applicable data privacy practices and laws.
  • Strong technical knowledge of SQL Server.




  • All department managers within the group to ensure their ERP requirements are being met.


  • IT Suppliers and support companies.


  • Willingness to travel to other Group sites for meetings.



Analytical – Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments.  Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail.

Information Gathering – Enjoys dealing with and refers to factual data.  Likes to be well informed and drills down into details.  Prefers to access wide range of information and opinion before making decisions and when solving problems.

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively.

Problem solving – Generates and promotes solutions.  Sees clearly which the best way is forward.  Able to make decisions and commitments within appropriate time frame.

Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’.  Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.

Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys teamwork.  Is willing to let other people depend on them.

Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

Technical expert – Full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness.  Participates in industry and professional associations.

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