Quality Auditor

Location: Cardiff

Contract Type: Permanent Full Time

Closing Date: 02 December 2022

Salary: Competitive

Quality Auditor


Reporting to the Quality Assurance Manager, the Quality Auditor will provide direct resource in delivering the Internal audit programmes of the UK Businesses of Respond Healthcare, Pelican Healthcare & Eakin Surgical. The Quality Auditor role is key to the success of the UK Businesses Regulatory and Quality strategy, ensuring the development and delivery of a Quality strategy.



  • Schedule and conduct Internal Audits in line with plans for the UK Businesses Respond Healthcare, Pelican Healthcare and Eakin Surgical.
  • Prepare meticulously for assigned audits by creating individual audit plans and provide detailed and consistent audit reports.
  • Where non-conformities or Corrective and Preventive Actions arise, take initiative to work with departments to support root cause analysis and implement associated actions to address and verify effectiveness of actions in line with Company Standard Operating Procedures.
  • Act as lead auditor, providing guidance and leadership to company auditors on key identified audits.
  • Support the UK QA team on matters of Compliance, providing guidance where required
  • Represent the UK Businesses at all external agency and customer inspections
  • As a member of the UK QA team, develop and implement a system for imbedding a QARA culture through the UK Businesses
  • Manage reporting of measuring and monitoring of Key Performance Indicators related to the internal audit process on a monthly basis and for Management Review
  • Responsible for ensuring the UK Businesses Quality Management System reflects requirements and is kept compliant
  • Review requested QMS Documentation creations, revisions and obsoletions
  • Support Supplier audit schedules, conducting Inspection when assigned.


  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
  • To adhere to the company’s Quality policy and Environmental policy
  • To undertake other duties as may be reasonably required




  • Previous experience in a Regulated Medical Device Company
  • Experience of supporting audits, both as an auditor and auditee
  • Strong communication skills, both verbal and written. Organised with an ability to assess priorities and deliver.
  • Ability to work independently with confidence.
  • Competent In the use of relevant Microsoft packages
  • Full UK driving license.
  • Experience working within an ISO standard (preferably ISO:9001 and ISO:13485) and FDA 21CFR regulated industry
  • Methodical with analytical and problem-solving skills


  • Experience of interacting with multiple departments of an organisation to provide continual improvement support through the Internal Audit Program
  • Knowledge of and experience with CAPA process, including formal root cause analysis.
  • Experience of leading audits within a regulated or manufacturing environment




  • Quality & Regulatory, Manufacturing and Supply Chain, Engineering, Eakin Research & Development Teams, Project Teams


  • Suppliers
  • Customers
  • Notified Bodies & Competent Authorities



Problem solving – Generates and promotes solutions.  Sees clearly which is the best way forward.  Able to make decisions and commitments within appropriate time frame.

Analytical – Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments.  Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail

Information Gathering – Enjoys dealing with and refers to factual data.  Likes to be well informed and drills down into details.  Prefers to access wide range of information and opinion before making decisions and when solving problems.

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively

Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’.  Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.

Interpersonal / Influencing – Deals with other in a convincing way that leads to gaining agreement without relying on hierarchy and shows sensitivity to working relationships.  Doesn’t give up easily in the face of opinions that differ from their own.  Influences others to reach conclusions and gain agreements.

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