Market and Product Research Manager

Location: Comber

Contract Type: Permanent Full Time

Closing Date: 09 June 2020

Salary: Competitive

Market and Product Research Manager


Reporting to the Commercial Director, you will be directly responsible for helping TG Eakin to continue to build a respected research-led voice within Ostomy and Wound drainage internationally.  You will be a senior member of a wider commercial team who are all joined by the common ambition to ensure having a stoma becomes ‘a small part of a bigger life’ for a growing number of people, across the world.

As someone who is analytical with strong commercial acumen and enjoys customer interaction, you will strengthen our ability to access existing and new markets most effectively with as many of our products through research, conducting evaluations in-market and building strong relationships with key stakeholders. 

Utilising an evidence-based approach, this role is pivotal in contributing to our product portfolio decisions, market segmentation activities and optimising the localised promotion of products. 

This role has direct line management responsibilities, with the Clinical Co-ordinator reporting into this post.



Commercial Strategy Participation

As part of the Senior Commercial Leadership Team, contribute to developing our long-term growth plans and oversee relevant areas of execution, with and through the wider team.

Build market access

Develop and coordinate the market access strategies and relationships in order to promote successful uptake and wider access of Eakin products in our International markets, with focus on North America, Netherlands, France, Japan, Germany, Australia, Ireland

  • Build and utilise full knowledge of reimbursement in our international markets and payment pathways to help inform commercial decision making
  • Support the application of new reimbursement codes and categories in new markets
  • Support on submission of hospital contracts and tenders
  • Execution of health economic arguments/outcomes across target markets

Understand and influence product performance and acceptance

Build understanding of product acceptance and performance in specific markets by collecting data, generating analysis activities and disseminating results to a diverse audience. This is to satisfy both commercial ambitions and required compliance

  • Prioritise and co-ordinate what work/investigation is required to meet Strategic commercial objectives
  • Under guidance from the Head of Clinical & Regulatory Affairs, carry out and report on post-market surveillance activities
  • Support market and product segmentation decision making through specific research, analysis and communication of findings
  • Work closely with the product and insights team to translate and validate potential insights.
  • Regarding NPI, co-ordinate activities in markets to support Eakin R&D, distil results of user studies to marketing and wider commercial team, assist in bringing the results of user studies to life as part of product training
  • Liaise with markets to lead the building of local claims or carry out specific studies to prove a claim or position within chosen segment/s

Engage with external stakeholders as research voice behind products and market opportunities 

  • Elevate the voice of the customer (clinical or consumer) and Eakin through the identification of suitable research areas, carrying out or assisting research and then promoting through presentation at conferences, publications etc.
  • Help to lead nurse engagement programmes like PACE (usually in conjunction with clinical advisor and marketing colleagues)
  • Initial point of contact in market for product concerns from customers and internal stakeholders
  • Co-ordinate activities or comms from market and back out to market
  • Co-ordinate with Eakin R&D to distil results of user studies to marketing and wider commercial team, key part of product training


  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
  • To adhere to the company’s Quality policy and Environmental policy
  • To undertake other duties as may be reasonably required





  • Educated to degree level
  • At least five years working in a commercial environment in a related role, with at least part of that time being with medical device products (class 1)
  • Fluent English speaker
  • A willingness to travel within the UK and internationally
  • Strong interpersonal and presentation skills
  • Experience of Microsoft Office with good Excel and PowerPoint
  • Full clean driving licence with access to own transport


  • Ability to speak one or more foreign languages
  • Experience in ostomy or wound care market





  • Commercial Director
  • Clinical Advisor
  • Product & Insights team
  • Marketing team
  • Sales team
  • Head of Clinical & Regulatory Affairs
  • Quality
  • R&D


  • Business Partners
  • Stakeholders: nurses, consumers/patients
  • Relevant local medical authorities
  • Relevant industry groups




  • This is a full time, office-based role.
  • Some UK and International travel will be required



Commercial Orientation – Ensures appropriate data is used to evaluate risks.  Looks at the wider implications and is likely to try to assess the long-term impact.  Influences others and intervenes to get appropriate results

Strategic Awareness – Maintains a strong awareness of long-term goals and plans, keeping the future eventualities and possibilities in mind.  Thinks in a global way and sees the bigger picture.  Is likely to make impact on future direction and outcomes

Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

Networking – Feels relaxed about relating to people and soon forges and builds relationships.  Works well in an environment of mutual support and information sharing.  Is not afraid to direct people or ask for their help.

Analytical – Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments.  Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail

Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events. 

Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively

Interpersonal / Influencing – Deals with other in a convincing way that leads to gaining agreement without relying on hierarchy and shows sensitivity to working relationships.  Doesn’t give up easily in the face of opinions that differ from their own.  Influences others to reach conclusions and gain agreements.

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