Neonatal Account Manager - North England

At Eakin Healthcare we put our patient at the heart of everything we do.

Fifty years ago, it all started with one man’s mission: pharmacist, Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing, eakin Cohesive® seal.

Fast forward to today, and we’re still keeping it in the family. We’ve grown a lot since then, both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. We’re making a difference in three therapeutic areas:

• Ostomy
• Respiratory
• Surgical

We’re proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg.

We’re good at what we do – come and join us and you can benefit from:

• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards

ABOUT THE ROLE

We are seeking a highly skilled and commercially driven Neonatal Account Manager to cover the North of England to join our Respiratory team specializing in the manufacture, sales, marketing & distribution of devices for adult critical care, neonatal care, and perioperative. You will be responsible for managing and developing key accounts in the Neonatal market, focusing on expanding market share, maintaining existing business driving revenue growth, protecting and managing margin and maintaining strong relationships with healthcare professionals and institutions.

You will have a solid commercial background, exceptional sales acumen, and a clinical understanding of the medical device sector, particularly within Neonatal. This is a dynamic and high-impact role that offers the opportunity to manage your own budget and be directly accountable for achieving sales targets.

KEY ACTIVITIES

• Build new and maintain strong relationships with key accounts, including hospitals, healthcare providers, and other medical institutions within the North of England.
• Drive and exceed sales targets through proactive engagement with current and potential customers.
• Effectively manage your own budget and sales pipeline
• Identify market trends, competitor activity, opportunities for growth, and customer needs within the region
• Develop tailored strategies to penetrate key accounts and secure new business
• Provide expert advice on the Eakin Respiratory Neonatal product portfolio
• Deliver technical and clinical presentations to healthcare professionals, explaining the benefits, use, and functionality of devices
• Conduct product training and workshops as needed in collaboration with our clinical team
• Work closely with cross-functional teams including clinical, marketing, and product management to deliver solutions that meet customer needs
• Ensure all activities comply with regulatory and ethical standards
• Maintain accurate and up-to-date records of sales activities, customer interactions, and forecasts
• Address and resolve customer concerns promptly, providing expert guidance to ensure successful outcomes for both the customer and the company

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
• To adhere to the company’s Quality policy and Environmental policy.
• To undertake other duties as may be reasonably required.

KEY SKILLS

Essential

• Bachelor's degree in a relevant field (Life Sciences, Business, Clinical Science) or equivalent experience.
• Previous experience within the neonatal medical device market
• Strong commercial acumen with a proven track record in achieving sales targets, managing budgets, and driving business growth
• Experience in a similar sales or account management role within the medical device or healthcare sector, with a focus on B2B sales to hospitals or healthcare providers
• Strong ability to develop and execute strategies for driving growth in the region, while balancing long-term relationship building and short-term sales goals
• Experienced in monitoring and analysing sales data to drive revenue opportunities
• Strong understanding of the NHS procurement system
• Excellent verbal and written communication skills, with the ability to engage, influence, and build relationships with senior stakeholders and clinical teams
• Ability to handle complex issues, offering solutions that meet both clinical needs and commercial objectives
• Ability to work independently, manage your own schedule, and deliver results while working within a team
• Full UK driving license and willingness to travel
• High levels of drive, enthusiasm and passion for sales
• Must live on territory

Desirable

• A clinical background in respiratory therapy, critical care, or related fields is highly advantageous to understand the technical aspects and applications of the devices.

KEY WORKING RELATIONSHIPS

Internal

• Chief Commercial Officer Respiratory
• Commercial team
• Clinical team
• Operations team
• R&D team

External

• Key Opinion Leaders (KOL)
• Respiratory / Critical Care Nurses and other HCPs
• Business Managers, Procurement Managers and Supply Chain
• Clinical Engineers

ADDITIONAL INFORMATION

• Management of own budget
• Regular travel across the region and occasional travel to head office in Northern Ireland.

COMPETENCIES

Business Insight

Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer Focus

Building strong customer relationships and delivering customer-centric solutions.

Decision Quality

Making good and timely decisions that keep the organization moving forward.

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results

Consistently achieving results, even under tough circumstances.

Builds Networks

Effectively building formal and informal relationship networks inside and outside the organization.

Persuades

Using compelling arguments to gain the support and commitment of others.

Instils Trust

Gaining the confidence and trust of others through honesty, integrity and authenticity.

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